Toggle Nav
My Basket


Terms and Conditions


1. Information provides access to Underfloor Heat Store's website (the "Website").

2. Terms of Use - Website

Permission is granted to temporarily download one copy of the materials (information or software) on Underfloor Heat Store's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on Underfloor Heat Store's website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Underfloor Heat Store at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Underfloor Heat Store's website are provided on an 'as is' basis. Underfloor Heat Store makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Underfloor Heat Store does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Sales outside of UK

The website is intended for use within the UK, ordering from the EU may impose extra costs.

Note: We do not have control over these charges nor do we know their exact amount.

5. Your Status

By ordering through our Website:

You are legally capable of entering into binding contracts;

You are at least 18 years old;

6. Our Contract

Placing an online order to purchase a product from represents an offer to us to purchase a product. This offer will need to be accepted by us.

After placing an order on-line, you will receive an e-mail from us acknowledging that we have received your order. We will confirm acceptance to you by sending you an e-mail that confirms that we have accepted your order and letting you know when the Product is or will be ready for dispatch. The contract between us will only be formed when we send you the Order Confirmation.

7. Cancellation

 If you change your mind about a product or for any other reason, you are entitled to cancel a contract within 14 days. You can notify us if you decide to cancel and recieve a refund.

This right does not however apply for perishable goods. Your legal right to cancels begins from the date stated within the Order Confirmation e-mail.

8. Pricing, Availability

Prices include VAT, unless it is stated otherwise.

Price changes can occur anytime, however changes will not affect Order Confirmations that have already been sent. The price of any products will be as they are on the website at the time of ordering.

As we process your order, if any products become unavailble we will let you know by e-mail and we will not process this order. If you have already paid, we will refund the full amount to you.

9. Responsibility

If a product arrives damaged or there any missing pieces, please report this within 48 hours of delivery as we will not accept responsibility after this time.

  • You can cancel an order within 14 days of delivery.
  • The product(s) must be returned within 14 days of cancellation.
  • We will accept any items that are faulty.

10. Alteration of service or amendments to the conditions

We reserve the right to make changes to our Website, policies, and these Terms at any time. 

11. Delivery

Delivery information such as pricing and times can be found on our Delivery page here.

As we rely on third parties couriers, there is a rare chance that they may not be able to deliver at the agreed time. We cannot take responsibility for events that occur outside of our control where items are unable to be delivered when specified. Therefore, it is our commitment to deliver the ordered product(s) efficiently to the courier. 

12. Returns

Returned items should be in a saleable condition and original packaging with all parts contained inside.

Return any unwanted items or items ordered incorrectly within 30 days of delivery for a refund/exchange.

We cannot accept any returned Adhesive or Self Levelling Compounds/Grouts. These products are Perishable Goods and must be specially contained.

When returning, all mats/cables must be in the original condition. We cannot accept products which have been used and there will be a charge applied for returns of these products.

You can return products by:

  • Return to Store
  • Return by Post
  • Return by Carrier Collection

13. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.