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Returns Information

If a product arrives damaged or there any missing pieces, please report this within 48 hours of delivery as we will not accept responsibility after this time.

  • You can cancel an order within 14 days of delivery.
  • The item(s) must be returned within 14 days of cancellation.
  • We will accept any items that are faulty.

Returned items should be in a saleable condition and original packaging with all parts contained inside.

Return any unwanted items or items ordered incorrectly within 30 days of delivery for a refund/exchange.

We cannot accept any returned Adhesive or Self Levelling Compounds/Grouts. These products are Perishable Goods and must be specially contained.

When returning, all mats/cables must be in the original condition. We cannot accept products which have been used and there will be a charge applied for returns of these products.

Ways to Return:

  • Return by Post
  • Return by Carrier Collection