If a product arrives damaged or there any missing pieces, please report this within 48 hours of delivery as we will not accept responsibility after this time.
- You can cancel an order within 14 days of delivery.
- The item(s) must be returned within 14 days of cancellation.
- We will accept any items that are faulty.
Returned items should be in a saleable condition and original packaging with all parts contained inside.
Return any unwanted items or items ordered incorrectly within 30 days of delivery for a refund/exchange.
We cannot accept any returned Adhesive or Self Levelling Compounds/Grouts. These products are Perishable Goods and must be specially contained.
When returning, all mats/cables must be in the original condition. We cannot accept products which have been used and there will be a charge applied for returns of these products.
Ways to Return:
- Return by Post
- Return by Carrier Collection